Pet Stain & Odour Treatment

Pet stains and odour problems are the most common concerns that we see at our rug care facility. The only way to have the urine removed is to fully wash the rug, utilising the correct chemistry to deal with the urine. The pet urine will not only be present within the face fibres of the rug, it will also be in the back, otherwise known as the foundation.

Pet accidents can cause serious damage to your rugs if not dealt with quickly. The urine can cause unsightly yellow patches which cannot always be removed. The dyes will also be compromised, and it is possible that they will become unstable. When urine first comes into contact with the rug it will be in an acid state. But over a period of a few days it will turn increasingly alkaline, affecting the acid dyes, sometimes causing colours to bleed.

Rugs will collect pet stains and odours

When dealing with rugs contaminated with pet urine, it is important to firstly treat the rug with the appropriate product which will neutralise the urine salts. The pre treatment will weaken the urine’s crystaline structure, relaxing its hold on the rug’s fibres, in turn, making it easier to flush the contaminant away. Once all the urine has been flushed away and the rinse water is running clear, the rug will be washed with a deodorising treatment designed to sanitise the fibres, making your rug clean, fresh and healthy once again.

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Oriental Rug Spa - Rug Cleaning

5.0

Based on 298 reviews

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Andrew Wighton

11:21 04 Nov 25

We have used a few cleaners for our rugs over the years and ORS rates as one the best. They did a great job of bringing back to life our grimy Titetan hall runner that had suffered from years of mucky shoes. The service couldn't be more personable which makes paying far less painful - even if it was reasonablly priced. Why 4 stars? Nobody gets 5.

William Keel

16:29 29 Oct 25

I had two large Wilton rugs cleaned by this Company.
They were 19 years old and a little flat and slightly stained.
They came back totally renewed. The pile was lifted and
colours restored. I would recommend this Rug Spa.

Peter Ankers

14:44 25 Oct 25

Oriental Rugs were excellent.They arrived on time and provided 3 alternative estimates. We selected one there and then and the rug was taken away.

It was returned within the promised time frame and it is now back in position looking and feeling very much better.

Karen Mason

18:08 30 Jul 25

I had three Turkish rugs cleaned and mended, and I’m really pleased with the service. The rugs were picked up from my home and then delivered back to storage, which was perfect as my house is being refurbished. Great communication throughout and very easy to deal with. The rugs look fantastic – highly recommend!

Anne Weir

15:04 07 Jul 25

The service from ORS was very professional and great value. Dan explained how he would treat my rug which has been a centrepiece in my homes for over 25 years. The results were beautiful. The sheen and colours have been restored and the pile is lovely and soft. The turnaround was timely and the premises were pretty straightforward to access. I'm delighted with their service.

Tracey Camelia-Brice

14:26 25 Jun 25

Thank you Oriental Rug Spa for making such a wonderful job cleaning my John Lewis 100% wool duck egg blue rug 3m x 2m.
Your service was excellent from start to finish the rug was beautifully clean, the pile was totally revitalised and it smelt so fresh again after my Border Terrier had a little accident on it! I would highly recommend your service from my experience.

Mike stewart

15:11 05 Jun 25

Excellent service. The owner was very honest in his appraisal of a large stain on my Afghan rug. It was quite bad and he wasn’t sure it could be 100% cleaned. In the end He did a first class job. I Highly recommend this company. Repairing an oriental carpet isn’t cheap but the care and professionalism invested in a much loved and valuable carpet by Dan is definitely worth the outlay. Mike Stewart

dorothy walker

20:43 25 Feb 25

Thank you for the expert clean up of my wine stained beautiful afghan rug. It’s completely restored and there’s no trace left of the spill. Your communications were very good too!

Joode Weinhold

12:02 23 Feb 25

What an amazing company. They were so excellent and easy to work with. Communication was really superb. We have to say it’s the best service we have had for a very long time. Instructions to wrap up the rug for the collection service was spot on. The rug looks great too and will be down on the floor again very soon.
We were flooded so there is enough stress and strain around you and to have a well organised company like Dan and his crew at Oriental Rug Spa was a total bonus. Thank you to all of you.